Certified Nursing Assistant (CNA) Prometric Practice Exam

Which of the following is a recommended action when providing personal care to a resident?

1. Always rush through the tasks to save time

2. Engage the resident in conversation to ensure comfort

3. Handle the resident without warning to avoid confusion

4. Use medical jargon to explain the procedures

The correct answer is: Engage the resident in conversation to ensure comfort

Engaging the resident in conversation while providing personal care is a recommended action because it fosters a sense of comfort and trust. This interaction can help ease anxiety, as personal care can be a vulnerable experience for many individuals. By communicating with the resident, the caregiver can assess their feelings and adjust the approach accordingly, leading to a more positive and respectful experience. Furthermore, conversation can serve as a means of distraction, allowing the resident to feel more at ease during what might otherwise be an uncomfortable situation. It also encourages the resident’s participation in their own care, promoting dignity and respect. Building rapport through conversation enhances the relationship between the caregiver and the resident, contributing to better overall care.