Certified Nursing Assistant (CNA) Prometric Practice Exam

When communicating with a resident, how can the nurse aide provide support?

1. By interrupting them

2. Helping by finishing the resident's sentences

3. Giving them time to reflect

4. Avoiding direct eye contact

The correct answer is: Helping by finishing the resident's sentences

The most effective way for a nurse aide to provide support when communicating with a resident is by giving them time to reflect. This approach allows the resident to organize their thoughts and express themselves at their own pace, which fosters a sense of dignity and respect. By allowing this space for contemplation, the nurse aide demonstrates patience and attentiveness, which can enhance the resident's comfort level and encourage more open communication. It is important to create an environment where the resident feels heard and valued, and taking the time to listen rather than rushing the conversation or minimizing the resident's engagement is crucial in caregiving. This practice not only facilitates better interactions but also builds trust between the resident and the caregiver.